Shipping
Orders placed online are typically processed to ship within 1-2 business days. Once shipped, they will take 1-3 business days to arrive to Spain and Portugal, 3 to 8 business days to arrive to the rest of the EU and UK.
Peninsular Spain and EU: Orders of €50+ have FREE DELIVERY. Orders below €50 have a €8.50 delivery fee for Peninsular Spain and Portugal, and the rest of the EU have a €10 delivery fee.
UK: Free Delivery for all orders of £100 +, orders under £100 has a fee of £15
Balearic and Canary Islands: Free Delivery for orders of 200€ +
For any questions regarding your shipment, email: hola@ensotimeless.com
Returns
We want you to be happy with your purchase but if you are not, you can return any item within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, and unopened with its original tag and packaging.
Our returns policy does not affect your legal right to cancel your order within 30 minutes of placing it or your legal right to return any faulty or misdescribed products. However, it needs to be done within 14 days of receipt of the product. The product can be returned in-store or sent to us by courier within 14 days. Please note, we are not able to refund any postage charges.
Contact us via email to arrange the return. (Returns and Exchanges are not valid for customized orders.)
Exchanges
Exchanges follow the same procedure as returns. Any products received as a gift can be exchanged or swapped for a gift voucher however gifts cannot be returned without the original receipt and payment method.